CYORA
CYORA Careers · We're Hiring

Operations & Client Success Manager

Be the operational backbone of one of Australia's fastest-growing clinical longevity companies. You run the engine room so our clinicians stay on the tools. Part-time to start, with a clear path to Head of Operations.

Remote · AustraliaPart-Time · ~20 hrs/wkStarts August 2026$40/hr + bonuses
Apply Now

Application only. The final step is a 3 to 5 minute video cover letter, uploaded in the form or emailed to support@cyora.com.au within 48 hours.

About CYORA

Clinical longevity,
run like a machine.

CYORA is a precision biological advisory firm. We work with founders, CEOs and high performers who want their health operating at the same level as their business.

We run the full diagnostic picture, 70+ blood markers, gut, DNA, VO2 and body composition, decode where a client's biology actually sits, and build a clinical plan to get them to optimal. We also run live events, workshops and retreats through the year. Premium, clinical and world class in everything we deliver.

We are led by Dr Daniel Kirkbride, Doctor of Osteopathic Medicine and Functional Medicine Practitioner, alongside a small, elite clinical team.

The Role
The most important non-clinical hire we will make this year. You own the entire client experience outside the coaching itself, so our clinicians can spend their hours where they create the most value: with clients.

Right now our clinicians carry too much of the admin, onboarding and client-support load, and that has to change. You will be the operational backbone of CYORA. Every client feels looked after from day one to renewal, every system runs without a clinician touching it, and nothing falls through the cracks.

You will work primarily inside our CYORA OS, Go High Level, Google Workspace and Slack, with AI tools like ChatGPT and Claude in your daily workflow. Start part-time. As you take load off the team and we scale toward 130+ clients, this becomes a full-time Head of Operations role.

What Success Looks Like

This is how the role is measured. If these are the numbers you want on the board, we should talk.

01
Every new client onboarded smoothly and on time, with nothing slipping.
02
High client satisfaction (NPS), strong renewals, and upgrades surfaced early.
03
Clean ops: SOPs current, CRM accurate, projects and launches delivered on deadline.
04
Founder leverage: the calendar protected, admin off the clinicians, priorities clear.
What You Will Own
Client Success
• The client journey from onboarding to Year 2 renewal
• Proactive retention: spot churn signals early, keep everyone progressing
• NPS and feedback loops, detractor recovery, promoter activation
• Manage the support inbox and DMs, triage to the right owner fast
• Moderate and nurture our community on Skool and WhatsApp
Operations & Onboarding
• End-to-end new-client onboarding: agreements, intake, first bookings
• Keep the client database accurate and every system in sync
• Scheduling, billing support and day-to-day client admin
• Build and maintain the SOPs that let CYORA run like a machine
• Produce a weekly ops snapshot: KPIs, risks and next actions
Events & Right Hand
• Help coordinate and run our events, workshops and retreats
• Operational right hand to the founder, coordinating the clinical team
• Coordinate VAs and contractors, assign tasks and ensure completion
• Keep the logistics invisible so the clinicians never think about them
Your First 90 Days
01First 30 Days
You have absorbed our SOPs, tools and client base, taken over the support inbox and day-to-day admin, and the clinical team already feels the load lift.
0260 Days
New-client onboarding runs through you end to end, the client database is clean and in sync across systems, and no clinician touches ops.
0390 Days
You own retention and the community, weekly ops reporting is live, and you are building the SOPs and automations that let us scale toward 130+ clients.
Who You Are
A natural operator, organised and genuinely energised by making things run smoothly.
Warm and sharp with people. Clients should feel they are in exceptional hands every time they hear from you.
Proactive to a fault. You see what needs doing before you are asked, and close loops without being chased.
Calm under pressure, with a strong sense of ownership. Nothing falls through the cracks on your watch.
A real interest in health, performance and longevity.
What You Bring
2+ years in operations, client success, OBM or executive support in a premium coaching, health or professional-services business.
Proven ability to build systems and SOPs from scratch, not just follow them.
Excellent written and verbal communication, warm and professional with high-value clients.
Genuinely comfortable in a technical, AI-first environment, we run an AI-native ops stack.
Confident with a CRM (Go High Level ideal) and Google Workspace.
~20 hours a week, flexible across AEST business hours, from August 2026.
This Role Is Not For You If
×You need to be told what to do and chased to finish it.
×You are uncomfortable with technical tools or AI, and would rather avoid them.
×You see client admin and SOPs as beneath you, rather than the craft of the role.
×You want a quiet, predictable 9 to 5 with no ownership.
Nice To Have
Experience in health, fitness or functional medicine.
Experience managing VAs or remote contractors.
Basic automation (Zapier / Make) or light no-code and technical skills.
Community management on Skool, WhatsApp or Circle.
Gold Coast or Brisbane based for the occasional in-person catch up.
Training & Onboarding
Detailed SOPs for every platform, workflow and comms standard.
Access to our internal knowledge base and templates.
Shadowing of our key processes: onboarding, renewals and reporting.
1 to 2 live training calls a month, with Slack for day-to-day.
A clear growth path into expanded hours and Head of Operations.
What You Get
$40 per hour to start, plus performance bonuses on retention, on-time delivery and clean ops.
A genuine path to a full-time Head of Operations role as we scale past 130 clients.
Remote and flexible, work from anywhere in Australia.
A front-row seat in a fast-growing, category-leading longevity company.
Direct work with the founder and a small, elite clinical team.
The Details
$40 / hr
+ Bonuses
Part-Time
Path to Head of Ops
Remote
GC / Brisbane a plus
August
~20 hrs / week

Our ops stack. Comfort here is a real advantage:

ChatGPTClaudeVS CodeGitHubSupabaseSlackGo High LevelGoogle Workspace
How To Apply
1
Complete the short application
Hit Apply and answer a few questions. It takes 3 to 5 minutes and saves as you go.
2
Record a 3 to 5 minute video
A short video cover letter. Upload it in the form, or email it to support@cyora.com.au within 48 hours.
3
We review personally
We read every application ourselves. If it is a fit, we will be in touch to organise a conversation.
Application Only
Think this is you?

We read every application personally. If it looks like a fit, we will be in touch to organise a conversation.

Apply Now